What began as a simple repair has turned into a months-long nightmare for one Detroit man—and he says he is not the only one.

Motown Automotive Supercenter, located near Greenfield and Lyndon on Detroit’s west side, is facing a growing number of complaints from customers who say their vehicles have been trapped at the shop for months, repairs remain unfinished, phone calls go unanswered and personal belongings have gone missing.

For Edward Keith, the ordeal started in February when he dropped off his van for what he believed would be a minor repair.

Months later, the van still has not been returned.

Keith says he has lost roughly $1,700 and spent countless days chasing the same promise.

“Next week.”

That is the answer he says he hears over and over again.

He calls. He shows up. He asks for updates. And each time, the finish line moves farther away.

“I come up here every day. I call every day and I get the same exact answers. Next week. Next week,” Keith said.

According to Keith, the shop’s owner has repeatedly blamed delayed parts. But after months of waiting, his patience is gone.

The repair delay is only part of the story.

Keith says two flat-screen televisions were inside the van when he brought it in. Now, the TVs are gone.

Only the mounts remain.

No explanation. No answers. No resolution.

“I’m tired. I want my van. I’m fed up,” Keith said.

His frustration is echoed by other customers who say they have been caught in the same cycle.

Lamecia Jennings said she spent $3,000 and was left with “problem after problem after problem.”

Michael Smith said he repeatedly received calls telling him his car was ready, only to arrive and discover it was not.

James Doss said he has made repeated trips to the shop simply because no one will answer the phone.

“He’s not answering the phone. I’ve been up here three to four times daily,” Doss said.

When a Local 4 news crew accompanied Keith to the shop seeking answers, the confrontation produced little more than confusion and silence.

A man at the door claimed the owner was not there.

Keith insisted the man was the same person he had been dealing with.

The man denied it.

When reporters asked who could speak on behalf of the business, no answer came.

No owner. No spokesperson. No explanation.

“This is what they do to me with my property,” Keith said.

Detroit police say multiple reports involving Motown Automotive Supercenter are now under investigation.

For customers like Keith, the dispute is no longer just about repairs.

It is about cars they cannot get back, money they may never recover and belongings that appear to have disappeared while their vehicles sat behind the shop’s doors.

What was supposed to be a routine visit to the mechanic has become a prolonged fight for property, answers and accountability.

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