“Our Trust and Safety team is available 24/7 to support and assist pet parents and care providers in a variety of ways in the rare event help is needed during a booked stay,” the statement continues. “Pet parents looking for pet care on the Rover platform are able to tailor their searches to find a provider who is the best fit for them and their pet’s unique needs. This includes the ability to search for specific types of pet specializations, in-home safety measures, and experiences.”