Receptionist Hears Doctor and Staff Ridicule Patients

by Abigail Van Buren

DEAR ABBY: I work as a receptionist in a small medical office. I love my job, but I cannot tolerate when my co-workers make fun of our patients. Sometimes it happens while the patients are still in the exam rooms, maybe within earshot. Even the doctor contributes to this crudeness.

Some examples: “Did you see the size of that guy’s nose?” or, “What’s with the color of her hair?” or, “He smells like he hasn’t had a bath in weeks.” This goes on throughout the day every day. Is there anything I can do or say to change this mindset? We have great patients. — AT A LOSS FOR WORDS

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